Privacy Policy
Last Updated: 22/02/2026
Clinic Scale ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly to us, including:
Name and contact information (email, phone number, business address)
Business information (clinic name, services offered, revenue data)
Payment information (credit card details, billing address)
Account credentials (username, password)
Marketing materials (images, videos, logos, content)
Communications with us (emails, messages, support tickets)
Application and onboarding information
1.2 Automatically Collected Information
When you access our website or services, we automatically collect:
Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, clicks, navigation paths)
Cookies and tracking technologies
Location data (general geographic location based on IP address)
1.3 Information from Third Parties
We may receive information about you from third-party sources:
Social media platforms (Facebook, Instagram) when you grant us access
Advertising platforms (Meta, Google) for campaign performance
Payment processors (for transaction processing)
Analytics and marketing tools
2. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our services
Process applications and onboard new clients
Create and manage advertising campaigns on your behalf
Process payments and billing
Communicate with you about our services, updates, and promotions
Provide customer support and respond to inquiries
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues and security threats
Comply with legal obligations and enforce our Terms and Conditions
Create anonymized case studies and performance reports
Improve our marketing and advertising efforts
3. How We Share Your Information
We may share your information with:
3.1 Service Providers
We share information with third-party vendors who perform services on our behalf:
Advertising platforms (Meta/Facebook, Google)
Payment processors (Stripe, PayPal)
Cloud hosting providers (AWS, Google Cloud)
Email and communication services
Analytics and marketing tools
CRM and automation platforms
3.2 Business Transfers
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change.
3.3 Legal Requirements
We may disclose your information if required by law or in response to:
Legal processes (subpoenas, court orders)
Government or regulatory requests
Protection of our rights, property, or safety
Prevention of fraud or illegal activity
3.4 With Your Consent
We may share your information with third parties when you give us explicit permission to do so, such as when featuring you in a case study or testimonial.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
Remember your preferences and settings
Understand how you use our website
Improve website performance and user experience
Deliver targeted advertising
Measure marketing campaign effectiveness
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
5. Data Security
We implement reasonable security measures to protect your information, including:
Encryption of data in transit and at rest
Secure server infrastructure
Access controls and authentication
Regular security audits
Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
Provide our services to you
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce our agreements
Maintain business records and analytics
After termination of our relationship, we may retain anonymized or aggregated data for analytical purposes. Personal information will be deleted or anonymized within a reasonable timeframe unless required by law to retain it longer.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
7.1 Access and Portability
You have the right to request access to your personal information and receive a copy in a portable format.
7.2 Correction
You have the right to request correction of inaccurate or incomplete personal information.
7.3 Deletion
You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, dispute resolution).
7.4 Opt-Out
You can opt out of:
Marketing emails (using the unsubscribe link in any email)
Cookies (through browser settings)
Sale of personal information (if applicable in your jurisdiction)
7.5 Exercising Your Rights
To exercise any of these rights, contact us at [Your Email]. We will respond to your request within 30 days.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to know what personal information we collect, use, and disclose
Right to request deletion of your personal information
Right to opt out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your CCPA rights
To exercise your CCPA rights, contact us at [Your Email].
12. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):
Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent
We process your personal data based on the following legal grounds:
Performance of a contract (to provide our services)
Legitimate interests (to improve our services and communicate with you)
Legal obligations
Your consent (where applicable)
To exercise your GDPR rights or lodge a complaint, contact us at [Your Email] or your local data protection authority.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date and, where appropriate, by sending you an email notification. Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Clinic Scale
Website: theclinicscale.co
© 2025 Clinic Scale - All rights reserved.
